FAQ

WHAT IS EYEWAKE’S SHIPPING POLICY?

We offer worldwide shipping. To quality for free postage, a minimum order of £50 is required.

Please click here to see shipping timeframes & prices

*We currently are not shipping to Afghanistan, Brazil, Guatemala, Indonesia, Iran, North Korea, Mexico, South Africa, Portugal, South Africa, Syria & Yemen due to unreliable postal services 

Please Note: All orders placed to Oman, Qatar, UAE and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. 

 

WHAT IS EYEWAKE’S RETURN & REFUND POLICY?

Please click here to see our Return & Refund policy 

Please email support@eyewake.co.uk if you have any questions related to our policies.  

 

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email support@eyewake.co.uk within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.

Please read our Returns & Refunds policy before proceeding.

 

I DIDN’T RECEIVE A CONFIRMATION EMAIL

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email support@eyewake.co.uk to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

 

AM I ABLE TO PICK UP MY ORDER OR DROP OFF A RETURN?

Orders purchased online cannot be picked up in store as these purchases are sent directly to our fulfilment company. All returns are to be addressed with our online Customer Service team. Please email support@eyewake.co.uk if you have any other questions.

 

 WHAT IF I MADE A MISTAKE WITH MY SHIPPING ADDRESS?

If you have made a mistake in your shipping address, please email support@eyewake.co.uk within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

 

MY ORDER STATUS IS 'UNFULFILLED’, WHAT DOES THAT MEAN?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

 

ARE EYEWAKE PRODUCTS TESTED ON ANIMALS?

We do not test our products on animals. We are hopeful that in the future alternative testing will be adopted worldwide and animal testing will be eliminated completely.

 

HOW DO I STORE MY EYEWAKE PRODUCTS?

Our products are sensitive to heat and light. Please store in a cool dry place out of direct sunlight.

 

I HAVE HAD A BAD REACTION

If any redness or itching occurs, please do not continue use. If the redness or itching persists for more than 48 hours contact your doctor.

 

WHERE ARE THE EYEWAKE PRODUCTS MADE?

eyewake is a British based company. Our eye gel is currently processed in the Scotland.